✨ Frequently Asked Questions (FAQ)

Welcome to the Ascendant Oracle FAQ page! Here you’ll find answers to common questions about our services, bookings, and policies. If you don’t see your question here, please reach out at ascendantoracle0308@gmail.com.

1. How will I receive my oracle reading?

All readings are delivered via email within 3–5 business days after booking through our Acuity platform. Please be sure to provide a valid email address.

2. Can I reschedule my reading?

Readings are prepared and sent by email, so there is no appointment time to reschedule. If you need to cancel, please do so within 12 hours of booking to be eligible for a refund.

3. What payment methods do you accept?

Payments are securely processed through Acuity. We accept major credit/debit cards and any payment options supported by the platform.

4. What if I don’t receive my reading?

If you don’t see your reading within 5 business days, first check your spam/junk folder. If it’s not there, contact us at ascendantoracle0308@gmail.com for prompt assistance.

5. Can I get a refund or cancel my booking?

Refunds are only available if you cancel within 12 hours of booking and your reading has not yet been started. Once work is in progress or delivered, refunds are not possible. To request a cancellation, email us at ascendantoracle0308@gmail.com.

6. How should I prepare for my reading?

No special preparation is needed. Simply book your reading, and we’ll connect intuitively to provide insights tailored for you. You may include specific questions or focus areas in your booking notes.

7. Is my personal information safe?

Yes. Your privacy is very important to us. Your information is stored securely and never sold or shared with third parties (except trusted providers who assist with service delivery). Please see our Privacy Policy for details.

8. Can I share my reading with others?

Your reading is uniquely created for you. You may share general insights, but please do not copy, post, or redistribute the full content publicly without permission.

9. What if I have other questions?

We’re happy to help! Reach out anytime at ascendantoracle0308@gmail.com.