Frequently Asked Questions (FAQ)

Welcome to the Ascendant Oracle FAQ page. Here you’ll find answers to common questions about our services, bookings, and policies. If your question isn’t addressed here, please reach out at ascendantoracle0308@gmail.com.

1. How will I receive my oracle reading?

All readings are delivered via email within 3–5 business days after booking through Acuity. Please provide a valid email address to ensure timely delivery.

2. Can I reschedule my reading?

Readings are digital and prepared individually, so there is no scheduled appointment to reschedule. If you need to cancel, please do so within 12 hours of booking to be eligible for a refund.

3. What payment methods are accepted?

Payments are securely processed through Acuity. Major credit/debit cards and other platform-supported payment methods are accepted.

4. What if I don’t receive my reading?

If your reading hasn’t arrived within 5 business days, first check your spam/junk folder. If it is not there, contact us at ascendantoracle0308@gmail.com for assistance.

5. Can I get a refund or cancel my booking?

Refunds are only available if you cancel within 12 hours of booking and your reading has not been started. Once a reading is in progress or delivered, refunds are not possible. To request a cancellation, email ascendantoracle0308@gmail.com.

6. How should I prepare for my reading?

No special preparation is required. Simply book your reading and provide any specific questions or focus areas in your booking notes for the most helpful insight.

7. Is my personal information secure?

Yes. Your privacy is very important. Your information is stored securely and never sold or shared with third parties, except with trusted providers assisting in service delivery. For details, please review our Privacy Policy.

8. Can I share my reading with others?

Your reading is created uniquely for you. You may share general insights, but please do not copy, post, or redistribute the full content publicly without permission.

9. What if I have additional questions?

We’re happy to help. Contact us anytime at ascendantoracle0308@gmail.com.